Scheduling & Workforce Management
Schedule thousands of agents without breaking a single labor rule
Build schedules by team and account, let agents bid for shifts, and plan headcount from forecast volumes — with the system catching rest-day and max-hours violations before you publish.
What you get
- Drag-and-drop schedules published to every agent's phone
- Violations highlighted before publishing, not after
- Projected labor cost per account, including ND and holiday premiums
- Transparent, rules-based shift bidding
The difference
Why HR teams choose PHRIMS for scheduling & workforce management
The usual headaches
- Rotations for hundreds of agents built in spreadsheets every week
- Weekly rest day violations discovered after the fact
- Labor cost per account known only after payroll closes
- Shift swaps approved over chat with no validation
With PHRIMS
- Drag-and-drop schedules published to every agent's phone
- Violations highlighted before publishing, not after
- Projected labor cost per account, including ND and holiday premiums
- Transparent, rules-based shift bidding
Capabilities
Everything included
Features marked with the info icon are coming soon — select it for details.
Schedule building
Shift templates
Fixed, rotating, split, flexible, and on-call shifts with rest-day patterns.
Drag-and-drop schedule builder
Build by team or account, copy weeks, apply rotations, and publish with notifications.
Leave-aware scheduling
See approved leave and enforce maximum-on-leave limits per team per day.
BPO workforce management
Shift bidding
Open slots per account, awarded by seniority or performance ranking.
Forecast-driven headcount
Import interval volume forecasts and compute required agents per interval.
Real-time adherence
Scheduled vs actual agent state from your telephony platform.
Labor cost projection & client billing
Projected cost per account and billable-hours export for client invoicing.
Philippine compliance
Built around the law, not bolted on
The rules below are part of how this area works — configured as effective-dated policy, so your company rules can be more generous than the law, never less.
- Labor Code Art. 91 — weekly rest period
- RA 9231 — working hours of minors
- DOLE rules on compressed work weeks
- Labor Code night work protections
See PHRIMS running your HR and payroll
Book a walkthrough tailored to your company, or create your account today and set up your first company in minutes.